At Fadtone, we want you to be completely satisfied with your purchase. If you are not, we’re here to help!
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To initiate a return, please contact us at info@fadtone.com with your order number and reason for return. We will provide instructions on how to proceed.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds typically take 5-7 business days to process.
Exchanges
If you received a defective or damaged item, we will exchange it for the same item. Please contact us at info@fadtone.com within 30 days of receiving the item.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions or concerns about your return or refund, please don’t hesitate to contact us at info@fadtone.com.